Once the project is done, find out what actually happened.

The problem

Projects finish. People move on. Nobody goes back to ask: did this actually deliver what was promised? Post-implementation reviews close that gap — not to assign blame, but to learn.

When to do a review

• 6–12 months after a major project completes
• When benefits were promised but not tracked
• When a board or council wants accountability
• Before committing to a similar initiative

What the review covers

• Were the planned benefits delivered?
• What worked well and what did not?
• What should change next time?
• What follow-up actions are needed?