Case Note: Did the System Upgrade Deliver?

Context

[PLACEHOLDER: De-identified case about a council that upgraded its finance system.]

The question

Did the system upgrade deliver the benefits that were promised in the business case?

What we looked at

[PLACEHOLDER: The original business case, implementation timeline, and benefit realisation evidence.]

What changed

[PLACEHOLDER: Findings from the review and recommendations for capturing unrealised benefits.]

Lesson

[PLACEHOLDER: The broader principle about why post-implementation reviews matter and what they typically reveal.]